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With PROLINE+, you will receive an email notifying you about resettlement in the following scenarios:

  • Win to Lose
  • Win to Void
  • Void to Win
  • Void to Lose

Due to technical limitations, you will not receive an email in the following scenarios:

  • Lose to Win
  • Lose to Void

You are always able to review a resettlement via your Transaction History in your OLG.ca account. The transaction history will indicate the original settlement as well as the resettlement.

If you purchased your PROLINE ticket at a retail location and you believe it has been settled incorrectly, contact our Customer Care team at 1-800-387-0098.

Keywords: transfer, adjust, revise, edit, change, correction, corrected

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